Terms and Conditions

By placing an order with FoodIN2, you confirm that you have read, understood, and agreed to the following Terms & Conditions.

1. Order Confirmation
   • Orders are only confirmed after full payment has been received.
   • Customers are responsible for providing accurate recipient delivery address, contact details, order details, and any special instructions.
   • FoodIN2 is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
2. Payment
   • Full payment is required before an order can be processed.
   • The amount payable includes the cost of the selected items, FoodIN2 service fee, and applicable delivery/transport charges.
   • Prices are based on current market price and may vary depending on availability and market conditions.
3. Cancellation Policy
   ORDERS CANNOT BE CANCELLED AFTER PAYMENT.
   Once payment has been made, FoodIN2 begins processing the order. All payments are therefore considered final and non-refundable once an order has been confirmed.
4. Changes to Orders
   • Any requested changes must be communicated before payment.
   • Once payment has been made, changes to the order may not be possible.
5. Grocery Orders
   • Customers can either provide their own grocery list or choose from our available grocery items.
   • If you do not have a specific grocery list, you can simply select your preferred budget, and FoodIN2 will curate a grocery package based on your budget.
   • Where a customer provides a budget for a grocery package, FoodIN2 will curate the items based on the stated budget and prevailing market prices.
   • Grocery selections and quantities may vary depending on current market prices.
6. Food & Perishable Items
   • Food orders are prepared/sourced based on the customer’s confirmed order.
   • Customers are encouraged to ensure that the recipient is available to receive food and other perishable items promptly.
   • FoodIN2 is not responsible for the condition of perishable items where delivery has been completed but the recipient fails to receive or properly store the items.
7. Delivery
   • Customers must provide a complete and accurate delivery address and an active phone number for the recipient.
   • Delivery times may vary depending on the order, location, traffic, weather, and other circumstances beyond FoodIN2’s control.
   • If a recipient is unavailable at the time of delivery, additional delivery charges may apply where another delivery attempt is required.
8. Complaints & Issues
   • Any issue concerning an order should be reported to FoodIN2 as soon as possible after delivery.
   • Where an issue is caused by an error on the part of FoodIN2 or our approved food/grocery partners, we will review the situation and determine the appropriate resolution.
9. Customer Information
   • Customer and recipient information provided during an order will be used to process, coordinate, and complete the order and delivery.
   • FoodIN2 will handle customer information responsibly and will not use it for purposes unrelated to providing our services.
10. Agreement
    By proceeding with payment, you confirm that:
    • The information provided is accurate.
    • You have reviewed your order details.
    • You understand that orders cannot be cancelled after payment.
    • You agree to these Terms & Conditions.